Job Overview:

We are looking for a proactive and customer-focused Full-time IT Helpdesk Support Executive to join our dynamic team in Singapore. You will be responsible for providing essential technical support, troubleshooting hardware and software issues, and ensuring seamless IT operations. If you are passionate about technology, possess strong problem-solving skills, and thrive in a collaborative environment, we want to hear from you!

A Day in the Life:

• Respond to and resolve first- and second-level support requests from PC and Mac users, either remotely or in person.
• Assist with the installation, configuration, and maintenance of PC systems, hardware, and software.
• Rapidly assess technical issues, diagnose problems, and identify the best solutions to resolve user inquiries, ensuring minimal downtime for end users.
• Assist with user account management, including password resets, access permissions, and Active Directory tasks.
• Perform routine system maintenance, updates, and ensure system security.
• Escalate complex issues to higher-level support teams or specialists as needed.
• Maintain a high level of professionalism and customer service when interacting with end-users.
• Support other IT projects and tasks as assigned by the IT Manager.
• Ensure adherence to IT best practices, security protocols, and internal guidelines.
• Manage IT assets, software licenses, and the onboarding and offboarding processes for employees.
• Set up and troubleshoot AV equipment, acting as the primary AV support for events and meetings.
• Maintain up-to-date IT documentation, including details on maintenance, updates, deployments, and change requests.

What We Are Looking For:

Qualifications:
• Education: Diploma in Information Technology, Computer Science, or a related field.
• Certifications: CompTIA A+, Network Security, or similar certifications are a plus.
• Experience: Minimum of 2 years of hands-on experience in IT helpdesk support or a similar role.

Technical Skills:
• Strong working knowledge of both Windows and Mac operating systems.
• Experience with user account management in Active Directory.
• Familiarity with network security concepts and basic troubleshooting.
• Experience in supporting and troubleshooting hardware (desktops, laptops, printers).
• Basic understanding of networking concepts, including TCP/IP, DHCP, DNS, and firewalls.
• Ability to independently seek solutions to problems using available resources.
• Experienced with Office 365 administration and troubleshooting, with strong knowledge in the field.

Other Skills:
• Strong problem-solving abilities and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team-oriented, collaborative environment.
• Eagerness to learn and adapt to new technologies.
• Self-motivated and able to work with minimal supervision.

Key Attributes:
• A positive, can-do attitude with a strong customer service mindset.
• Proactive, self-motivated, and adaptable to changing needs.
• Strong attention to detail and excellent time management skills.
• Ability to handle multiple tasks and prioritize effectively.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Access to the latest technologies and tools.
• On-the-job training and mentorship from experienced IT professionals.

If you’re passionate about IT support and looking to develop your skills in a supportive environment, we invite you to apply. Join our team and help us provide exceptional IT service to our end users!