Manager, Account Service (Conference/Activation)

We are looking for an experienced Account Service Manager with a strong background in conferences, brand activations, and experiential marketing. You will serve as the key client partner, responsible for managing accounts, leading project delivery, and ensuring high-quality execution of integrated campaigns and live experiences.

A Day in the Life:

• Act as the main point of contact for assigned client accounts, building strong and trusted relationships
• Oversee the planning, coordination, and execution of a diverse range of events and campaigns
• Understand client objectives and translate them into impactful conference, activation, and experiential solutions
• Develop and manage project timelines, budgets, scopes, and deliverables in alignment with client expectations
• Coordinate closely with internal teams to ensure smooth execution
• Manage multiple projects simultaneously while ensuring timely, within-budget, and high-quality delivery
• Monitor project risks and proactively implement solutions to ensure successful on-ground execution
• Provide regular updates, status reports, and post-event evaluations to clients and stakeholders
• Support new business efforts including pitch preparation and proposal development when required
• Drive continuous improvement in processes, client servicing, and overall account growth
• Mentor and support junior team members where applicable

What We Are Looking For:

• Diploma or Degree in Marketing, Communications, Events Management, Project Management, or related field
• Minimum 5 years of experience in account servicing, events, conferences, or experiential/activation marketing
• Strong experience in conference production, brand activations, or live event environments
• Proven track record in managing client relationships and delivering multiple complex projects successfully
• Strong commercial awareness with experience managing budgets and driving account growth
• Excellent communication, presentation, and interpersonal skills
• Highly organized with strong multitasking and time management abilities
• Passionate about delivery exceptional results and driving continuous improvement
• Team player with leadership capability and experience guiding junior staff